Terms & Conditions including Returns and Refunds
All our items are handmade to order with an average processing time of 2-3 weeks to posting. Please contact us asap if you need your item sooner and we will do our best to get it out to you in that time.
Once your item has been made, we then dispatch using Royal Mail Signed for 2nd Class postage which requires a signature from the recipient and aims to be delivered within 2-3 working days including Saturdays.
Shipping costs up to £20 is £3 and over £20 is £4. Calculated at check out.
Once your item has been made, we then dispatch using Royal Mail. You will have the option at checkout to choose 1st Class Standard Shipping or Signed for Shipping. Calculated at check out.
All additional fees and taxes applicable to international orders are payable by the customer.
ITEM NEVER ARRIVED?
If your item hasn't arrived after 15 working days of the expected delivery date then please contact us ASAP. A replacement item will be redelivered or a refund given if this item has been discontinued. If the reason for non delivery is because the address was incorrect then no refunds or replacements will be given.
REFUNDS & EXCHANGES
As all our items are handmade to order then you are not entitled to 'change your mind' but please contact us within 14 days to discuss this. If you order the wrong size, then you are responsible for safely sending back the item, unwashed and unworn within 14 days of receiving it. Please contact us to arrange this. Once the item has been received by Albie & Sebastian, we will then send out another size. If you believe your item is faulty then contact us asap, we will fully investigate and provide you with a refund or exchange.
TAKING CARE OF YOUR PURCHASE
Go green and wash at 30C. To make your items last longer then we recommend you wash inside out and at the recommended temperature of 30C. Do not tumble dry. You can expect up to 10% shrinkage on all cotton jersey items and some fading of colour over time.
OUR QUALITY CONTROL PROCESS
Albie & Sebastian will aways follow the same quality control process. All fabric is sample washed and any new items are worn and tested by our team of garment testers. If you have any feedback or questions about this then please don't hesitate to contact us.